FAQs About Our Company’s Rental Tables and Chairs

If we are unable to fulfill an order request you've submitted, we will send you a status update message of 'Cancelled' as soon as possible. Although we try to fulfill all order requests, sometimes we are unable to do so. Some reasons why we may cancel your order request include:
-Our schedule is fully booked on the requested delivery and/or return day.
-One or more of the items you have requested are already booked by other customers.
-We do not have enough items in our inventory to fulfill the order request.
-Your delivery address is only accessible through narrow and/or winding roads which our delivery trucks cannot use.
-Your delivery address is only accessible if using vehicles smaller than our standard delivery trucks and we are unable to accommodate the requested order in a smaller vehicle.
-You did not sign the Rental Agreement we sent you within 24 hours. (We can only guarantee to hold offered arrival windows and items for 24 hours without full payment.)
-You did not pay for your order after signing our Rental Agreement.
-You have asked us to cancel your order.

Per our Rental Agreement, if the Renter decides to cancel a fully paid order, the following will apply: If the order or a part of the order is cancelled - for any reason - more than 5 business days before the scheduled delivery date, 50% of the total amount paid will be refunded to the credit card use to pay for the order within 7 business days after the originally scheduled delivery date. If the order or a part of the order is cancelled - for any reason - 5 business days or less before the scheduled delivery date, 0% of the total amount paid will be refunded. Any amount not refunded to the customer may be issued as a store credit by BBS. Any store credit issued will expire 1 year from the date it is issued.

This policy only applies to events that are scheduled to occur outdoors without appropriate shelter and with rental items belonging to ATC Table Rentals that cannot or should not be used or exposed to rain, high winds (15 mph or greater), inclement or severe weather. This policy does not apply to indoor events on a day that it is raining or experiencing inclement or severe weather. This policy also does not apply to an outdoor event with ATC Table rental items that are able to be used or set up in the rain or during inclement or severe weather conditions as determined byATC Rentals. If Renter intends to use any items in the order outdoors, Renter must monitor the weather forecast for the Delivery Address zip code on www.weather.gov. ATC will not monitor the weather for Renter leading up to the scheduled delivery date. Renter assumes all risks, liability and associated costs that may come with planning an outdoor event including unexpected weather events. If rain, high winds, inclement or severe weather is forecast to occur in the Delivery Address zip code with a probability of 20% or greater anytime during the start of the Delivery Arrival Window and the end of the Return Arrival Window AND the Renter has items that can only be used outdoors in their order, Renter may choose one of the following options:

OPTION 1 - Renter may cancel the entire order no later than 5:00 PM the day before the scheduled delivery date to receive a refund of 50% of the total amount that they have paid for the order. The renter must request this cancellation in writing via email message to [email protected] no later than 5:00 PM the day before the scheduled delivery date. If the email is sent after 5:00 PM, no refund will be considered.

OPTION 2 - Renter may cancel delivery only of items in the order that cannot be used in the rain, high winds or during inclement or severe weather. If Renter chooses to only cancel a part of the order, Renter may receive a refund of 50% of the amount they have paid for the cancelled items only. The renter must request the cancellation of these items in writing via email message to [email protected] no later than 5:00 PM the day before the scheduled delivery date. If the email is sent after 5:00 PM, no refund will be considered.

OPTION 3 - Renter may choose to reschedule the entire order delivery to another date at no additional cost or penalty and only if ATCTableRentals is available to accommodate the order on the new date. This option cannot be guaranteed as all or some of the requested items, delivery or return arrival windows may already be booked for the new date. If ATCTR is unable to fully reschedule the delivery or return to another date of the Renters choosing, Renter will receive a refund of 50% of the total amount they have paid for the order.

The renter must request to reschedule the order in writing via email message to [email protected] no later than 5:00 PM the day before the scheduled delivery date. If the email is sent after 5:00 PM, no refund will be considered.
If Renter decides NOT to cancel the order or part of the order due to weather conditions and chooses to take their chances with the weather and go ahead with the scheduled delivery, the delivery will be attempted and/or completed and no refund will be considered. However, if ATC determines it must retrieve items that cannot or should not be used outdoors during the weather conditions present at anytime during the Rental Period, there will be no refunds from or penalty from ATCTR. During periods of rain, inclement or severe weather conditions - such as extreme cold or heat, snow or winds or wind gusts exceeding or expected to exceed 15 mph.

– ATC Agent(s) reserve the right to not deliver or set up any items that may jeopardize their safety including but not limited to canopies, tents, outdoor heaters, tables and chairs. If a ATCTR Agent(s) does not deliver or set up any items due to weather or safety concerns, Renter will receive a store credit equal to 50% of the amount paid for items not delivered or set up.

To reschedule a paid order, the Renter must reply to the most recent email they have received from us with their request at least 72 hours before the scheduled delivery date. If we are able to accommodate the order on a different date of the Renters choosing, we will reschedule the entire order one time at no additional cost. If we are not able to accommodate this order on a different date of the Renters choosing, we will cancel the order and a 50% cancellation fee will apply. The Renter will receive a refund for 50% of the total amount paid for the order. Any refund owed will be made to the credit card used to pay for the order and will be processed within 7 business days.

To add items to a paid order, please reply to the most recent email from us with a list of the items you need from our website. Be sure to include your choice for any of the options in the items' listing or the default option will be selected for you.

• If the items you'd like to add are available for your rental period, we will add them to your order and charge the additional cost to the credit card you have used to pay for this order.
• If the items you'd like to add are not available for your rental period, we will let you know as soon as possible so that you may make other arrangements.
• To remove items from a paid order, please reply to the most recent email from us with a list of items you'd like to remove.
• If you make this request MORE THAN 5 BUSINESS DAYS before your scheduled delivery date, then you will receive a refund of 50% of the cost of the cancelled items or options. However, please keep in mind you must still meet our $100.00 subtotal minimum for your remaining order items to be delivered. Any refund owed will be made to the credit card used to pay for the order and will be processed within 7 business days following order return.
• If you make this request 5 BUSINESS DAYS OR LESS before your scheduled delivery date, you will not receive a refund for the removed items.

Do you deliver to parks?
Yes, we can deliver to parks and other public property for an additional charge. You must also notify park officials ahead of time and obtain any permits prior to submitting your order request.

What do I do if one of my rentals malfunctions?

Although it is not common for one of our products to malfunction during a regular rental, we ask that you call us immediately if any malfunction occurs. Your delivery person will provide you with the number they can be reached at for the duration of your rental on delivery. If we cannot help you over the phone, we will arrive to your location as soon as possible to help you with the item or to provide an adequate replacement.

How long can I keep the rentals?

You can keep the rentals for the entire rental period on the Rental Agreement you sign. The rental period on the Rental Agreement is assigned based on your choices on order placement and our schedule of paid Deliveries & Returns. Most customers choose "Same Day Return" rentals which means that the Rentals will be returned and picked up on the Same Day that they were delivered.

Before beginning, please let us know the day(s) that you would like us to deliver and return to pick up your rental items by adding the following item to your request: Your Delivery + Return Dates. All listed prices on rental items are the daily rental rate per item per day (i.e. Saturday, Sunday, Monday, etc.) - not per any hour-specific period - regardless of the amount of time in one day that they are actually needed. When selecting your preferred delivery and return dates, please keep in mind that each rental item will incur a daily charge. The first day is charged the full rental rate per item but each additional day is currently being offered at a discounted rate of 15% which you can see on the items listing page. The total cost of additional daily charges for the items in your order can be seen in the rentals section.

All orders require a $100.00 SUBTOTAL (not Total) minimum plus a $50.00 Delivery Fee ($250.00) for areas more than 20 miles from Manhattan). If you do not meet the minimum but would still like to rent from us, please add the Rental Minimum item to your order. Any amount used in the Rental Minimum item can be used as a store credit up until 48 hours before your scheduled delivery date.

We do not charge sales tax on rentals.

We do not currently allow for customer or subleasing of any rental items. All orders must be delivered by us to the Delivery Address where they must remain for the duration of the rental period. Our standard delivery and return service for all items is "Curbside" up to 20 ft from the delivery truck only if there is a flat, level and unobstructed pathway wide enough to accommodate the requested rentals to your preferred drop-off location. Delivery and pick up farther than "Curbside" - if preferred or required - may result in additional charges.

All prices and fees are subject to change without notice at any time. For our full terms and conditions, please read our Rental Agreement.